2024 FB Seat Selection FAQ

This program enables season ticket holders to select their own seats in a transparent and convenient way. By utilizing this technology, ticket holders will be able to take ownership of their seating assignment. Each customer will be able to establish his or her own preferences (seating location, low or high, aisle or middle, etc.) and choose accordingly.

All new football season ticket holders, along with renewal season ticket holders that have opted into the seat relocation process during their renewal checkout, will have the opportunity to participate in the seat selection process this spring. If you are a renewal season ticket holder, who originally declined the option to view what seats are available, please email cutixonline@clemson.edu and the Clemson Athletic Ticket Office can assign you a date and time to log in and access the seat relocation process.

Seat selection appointment times will be assigned to those with season tickets, in order by IPTAY giving level and priority points within each level. Your appointment time represents the earliest time that you can access the system to select seats. Your selection window opens at your appointment time, and you may then select seats at any time until the selection process is complete on May 10, 2024. There is no time limit; however, please keep in mind that others will be able to select seats as their selection windows open, so we encourage you to choose your seats as close to your assigned time as possible.

The selection times will be determined by rank using IPTAY giving level and priority points within each level. The best way to secure an earlier time is to join or increase your donation level. After the seating process is complete all remaining seats will be available for sale to all Tiger Fans.

If during your seat selection time, you log in and do not like the options available and do not want to move your seats, you can log out of the page and you will retain the same seats you had from the previous season.

You will be able to order and select as many seats as you qualify for based upon your membership level(s) at the time. Please review the IPTAY benefits chart for more information.

Season ticket holders will be sent seat selection window information via email.

You may improve your rank by increasing your IPTAY donor level. Your IPTAY giving level and priority points within each level will determine the order in which you will choose your seats during the seat selection process. For more information on accruing and/or increasing your donor priority points, please contact the IPTAY Office at 1-800-CLEMSON (253-6766)

A lesser quantity ordered may provide more flexibility in selecting seats, but it will be difficult to predict availability prior to the online selection process. The virtual venue will allow you to do an even exchange for the number of seats you have. It will also allow you to add seats onto your order if you see seats that you’re interested in purchasing. If you are interested in ordering less tickets please call the Clemson Ticket Office during your assigned time and we can assist you over the phone.

Please review the IPTAY seat equity chart prior to selecting seats. If you relocate your season tickets and your new season tickets seat equity is higher than your current IPTAY Donation, your card will automatically be charged the difference to get you to the new IPTAY seat equity value.

The seat selection will utilize Virtual Venue by IOMedia to assist in the seat selection process. This online system allows season ticket holders to choose seats during a specific window of time. Each season ticket holder will have a scheduled window of time in which to log-in to their online ticket account and choose their seats.

A 3-D view of Clemson Memorial Stadium from the seats that you have selected will be available to preview before choosing your seats. Appointment times will be assigned based on IPTAY giving level and priority points within each level. Ticket holders with the highest donor priority will select first.

Appointment times will be staggered, every 10-15 minutes. The biggest advantage to this entire process is that the Season Ticket Holders now has the ability to upgrade or change their own seats and not have the Clemson Athletic Ticket Office select for them like in year’s past based on a list of seat preferences.

Yes, please login to your Clemson Tigers Account Manager with your email and password to preview the Clemson Memorial Stadium Virtual Venue.

You will access the live selection site by logging into your Clemson Tigers Account Manager with your email and password.

Once your appointment window opens, you can look at live inventory and make your seat selections up until the process is complete in middle of May. You do not have to choose seats right away; however, we do recommend selecting as close to your appointment time as you can. Approximately every 10-15 minutes, another small group of ticket holders will enter the process and be able to select their seats.

Your assigned seating window reflects the earliest time you may log in to select seats. Those who miss their scheduled appointment time may log in to self-select seats at any time after their appointment time has started. Please keep in mind that if you miss your scheduled appointment time, other season ticket holders may be choosing seats at their assigned times which will affect seating availability.

• Seat selections can be made using most models of computer/tablets, but not all. You can complete the process on an iPad, iPhone or other smart phones. If you are using a computer, please make sure it meets these guidelines:
• Browser: Internet Explorer 9.0 , Mozilla Firefox 4.0 , Safari 5.1 , and Chrome 15
• The Clemson Memorial Stadium Virtual Venue is best viewed with the most updated version of Chrome. Download this most recent version prior to your seat selection date and time.

Many libraries have free computer access, and you can always ask a family member or friend to help you with this process. However, we highly encourage you to select your own seats through Clemson Account Manager using the Virtual Venue tool, as this will give you the most control in making your selections. In doing so, you will be able to see exactly what seats are available along with views from the seats.

If you are unable to access the internet at your appointment time, you may give your account information to a delegate or you may select seats over the phone or in person at the Clemson Ticket Office.

• You can browse available inventory for as long as you would like after your seat selection window opens. But, you may only complete the actual seat selection process one time. Once you have finalized your seat selection, you will not be able to log back in and alter your seat selection. If you wish to check the availability of other seating locations, feel free to call the Clemson Ticket Office at 1-800-CLEMSON (253-6766).

With the online selection process, each individual will be given an appointment time for seating based on their respective IPTAY giving level and priority points within each level.

Each group member needs to coordinate his or her selection with the appointment time of the lowest ranked person within their group; and, at that time, each group member can log into the online system and choose their seats together.

NOTE: Since all seats will be selected online, each person in the group will need access to a computer when coordinating the location of their seating location to make their selections simultaneously. Each group member can log in at their assigned time and check the availability of seats, having the opportunity to make their selections at that point, should they wish to forgo their group seating based on the lowest ranked person’s selection time within the group.

Premium seats are not available to be moved or added during the virtual seat selection process. For more information on premium seats, please email premium@clemson.edu or call 864-656-9421.

Individuals requiring seating in wheelchair accessible rows, or specific seating to meet other disability needs, should call the Clemson Athletics Ticket Office at 1-800-CLEMSON (253-6766) during their assigned seat selection window for assistance with selecting seats from the available inventory that meet their specific needs.

If you have any further questions regarding disabled seating, feel free to contact the Clemson Athletics Ticket Office at any time.

If you have any further questions, you may email us at cutixonline@clemson.edu. If you wish to speak with a customer service representative, you can contact our office at 1-800-CLEMSON (253-6766) for additional information. Our offices are open Monday – Friday, 8:00 a.m. to 4:30 p.m.